Shipping policy
SHIPPING POLICY
At Zentails.co, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing
- All orders are processed within 48 to 72 hours after payment confirmation.
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly longer during holidays, promotional periods, or high-demand seasons.
Delivery Options
Standard Shipping — Free
Carrier: Chronopost
Estimated Delivery Time: 5–8 business days
Express Shipping — €15
Carrier: DHL Express
Estimated Delivery Time: 2–4 business days
Delivery times are estimates and may vary depending on your location and local customs procedures.
Order Tracking
You can track your order:
- through your Zentails.co account, or
- using the tracking link provided in your shipping confirmation email.
Important Information
- Shipping times begin once your order has been dispatched and you receive the shipping confirmation email.
- Some orders may require additional verification for security and fraud prevention purposes.
- Orders over €50 may require a signature upon delivery.
Delays & Responsibility
While we work with trusted shipping partners, Zentails.co is not responsible for delays caused by:
- customs clearance
- weather conditions
- carrier disruptions
- Incorrect shipping information was provided by the customer
Please ensure your shipping address is accurate before completing your order.
Contact Us
If you have any questions regarding your shipment or delivery status, please contact our support team through our website: www.Zentails.co
We appreciate your trust in Zentails.co and are dedicated to providing a smooth and reliable delivery experience. 🚀