Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@Zentails.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@Zentails.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@Zentails.co.
Zentails.co Returns & Exchanges Policy
At Zentails.co, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns & Exchanges Policy outlines the procedures we have in place to make returns and exchanges as smooth as possible.
For any inquiries or return requests, please contact us via email at support@Zentails.co.
1. General Returns & Exchanges
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return or exchange. After this period, we unfortunately cannot accept your request.
Returned or exchanged items must be in their original condition, unworn, unwashed, and with original tags attached.
2. Return & Exchange Procedure
To initiate a return or exchange, follow these steps:
Contact us via email at support@Zentails.co, providing your order number, the item(s) you wish to return or exchange, and the reason for your request.
Our customer service team will review your request and provide you with the necessary return/exchange instructions, including the return address.
Carefully package the item, ensuring that you include the invoice or a document with the order number.
Ship the item to the provided return address. Please note that return shipping costs are your responsibility, except in cases of defective products or errors on our part.
Once we receive the returned item, our team will inspect its condition. If it meets our return criteria, we will proceed with a refund or exchange.
3. Refunds
Refunds will be processed within 2 days of receiving the returned item.
The refund will be issued using the same payment method used for the original purchase.
Original shipping fees are non-refundable, unless the return is due to a defective product or an order error on our part.
4. Defective Products or Order Errors
If you receive a defective product or if we made an error in your order, please contact us immediately at support@Zentails.co. We will cover the return shipping costs and arrange for a refund or an exchange as quickly as possible.
5. Contact Us
If you have any questions or concerns regarding our Returns & Exchanges Policy, or if you need assistance with returning an item, please reach out to us at support@Zentails.co.
Our customer service team is here to help!
At Zentails.co, we strive to ensure your satisfaction at every step of your shopping experience. Thank you for trusting our brand—we are committed to resolving any issues promptly and efficiently while providing you with exceptional quality products.